When is my Membership valid?

Memberships are valid January 1 through December 31.

All 2026 Memberships expire on December 31, 2026 regardless of date of purchase.

(Star Membership Subscriptions excluded. You may cancel a subscription by logging into your account on first-avenue.com, going into subscriptions, and selecting “cancel.” )

Can I get a refund?

All Memberships are non-refundable and non-transferable.

Can I share a Membership? Or let a friend use my card?

No. If a Member card is used by anyone other than the Member whose name is on the card, the card will be confiscated and benefits may be revoked without refund.

Does First Avenue offer accessible seating?

To request accessible seating at First Avenue, Fine Line, or Turf Club, contact our office Monday through Friday 11:00am – 6:00pm via email to make necessary accommodations.

Please put in your request at least 48 hours prior to event date as ADA seating is limited.

For Palace Theatre or Fitzgerald Theater, you must select “Accessible Seating” when purchasing tickets. We cannot accommodate emailed requests for these venues.

Tables at the Fine Line are ticketed and should be purchased through AXS. We do not hold tables for ADA.

Can I buy a Membership as a gift?

Memberships may be given as a gift.

For Star Memberships, just check the “This is a gift” box when purchasing the Membership and enter the person’s email address.

For Gold / Platinum gifts, purchase the Membership under your name, and then please fill out this form so the Membership is given to the correct person.

If you have any questions or need assistance,  please email us.

You may cancel a gifted subscription by logging into your account on first-avenue.com, going into subscriptions, and selecting “cancel” or emailing us.

I don’t have my Member card. Can I still get a discount?

You should have a digital Member card at the top (Star Members) or bottom (Gold / Platinum Members) of the weekly email.

Note: The 10% discount applies to merch, food, and drinks. The discount does not apply to ticket sales.

I need to update my email address – how do I do that?

If you need to change your email for:

Weekly Newsletter or other communication from the club = email us

AXS Fan Account = we cannot change your email address for AXS Fan Account once set up for the year. We use a master list of Member emails to add to each show (so you can access Member tickets). If you change your email in AXS Fan Account, you will lose access to your Member tickets. You will be able to change your email after renewal for the following year if desired.

How do Ticket Alerts work?

The weekly newsletter includes a list of shows on the verge of selling out.

Yellow Alerts mean the show will probably sell out by the day of the show.

Orange Alerts mean that the show will sell out almost immediately – and more than likely no tickets will be available at the door.

Red Alerts mean the show is currently sold out.

Can I get the merch discount online?

Yes. You can also use the 10% merch discount in-person at the Depot Tavern.

The password is listed in the weekly Membership email.

Where’s my Member card?

Star Membership Subscriptions are digital and do not receive physical Member cards. Digital Membership cards for all levels are found in the weekly Member newsletter.

Gold and Platinum members (or those who changed levels), and all Yearly Star Members receive a physical card. Once cards have arrived, you will be notified on how to pick yours up. Everyone at these levels will receive a new card in 2026.

If you had a Gold or Platinum Membership in the past, and have remained at the same level, you can use the same card. However, if you do need a new card as yours is worn or lost, please email us.

What is a “Free Member Show?”

Free Member Shows mean Members get in free. No need to RSVP or claim tickets ahead of time.

Free Member Shows are listed in the Wednesday newsletter and on Facebook for Gold/Platinum Members.

Gold & Platinum: 

Gold and Platinum Members get a +1 for all Free Member shows (unless noted). If you claimed a “Free Member Show” using Member tickets, it will be automatically released from your AXS Fan Account so you can claim something else.

This is a manual process, so it may take a couple of days for your ticket(s) to be released.

What’s the password for the Member wifi?

A separate wifi network is available for Members at First Avenue, 7th St Entry, Turf Club, and Fine Line.

The password is listed in the weekly Membership email.

Can I get a refund if I bought a ticket and the show changed to a Free Member show?

Sorry, no. All purchased tickets are non-refundable.

How do I cancel a monthly subscription?

You may cancel a Star subscription by logging into your account on first-avenue.com, going into subscriptions, and selecting “cancel.”

I lost my Membership Card. Can I get a replacement?

Contact us and we’ll order you a new card as soon as we can. Note that there is a minimum number of cards needed for us to put in an order, so the replacement may not be immediate.

Can I really use Member tickets for any show?

The intent of Member tickets is for you to go see a show you wouldn’t have otherwise. We hope you take a chance on an artist you just haven’t discovered yet!

Member tickets for each show are limited, and the most popular shows are claimed quickly. [Once all tickets to a show are claimed, the show title will state “sold out.” This does not mean the show itself is sold out, just the Member tickets.]

Remember, Member tickets are available all year long, so don’t worry, there will be another show you’re dying to see soon.

How soon can I claim Member tickets to a show after its announced?

Member tickets open to coincide with a presale.

For example, if a presale begins Thursday at 10AM, Member tickets should be available for selection at that time.

Member tickets without a presale generally open up one day before tickets go on sale to the public.

For example, if a show goes on sale to the public Friday at 12PM, Member tickets are generally available at 12PM on Thursday.

If an event is announced and goes on sale simultaneously, Member tickets are available immediately.

I claimed Member tickets, but now I’m out-of-town/busy/sick. Can I return them and claim a different show?

Yes. Each Member may request a maximum of three returns per year.

Email us at least 48-hours in advance of the show you want to return.

Any requests made less than 48-hours in advance OR on the weekend / holidays will not be honored.

How do First Avenue Member tables work?

Tables at First Avenue are first-come, first-served.

*  The first Member to check in at Express Coat Check gets a table. We try to hold more than one table per show, so just ask if any tables are open when you arrive.

*  You will be assigned a specific table, so don’t sit down just anywhere. If you don’t check in at Express Coat Check, you may be asked to vacate the table to accommodate a Member who did.

*  Each table comes with two chairs, and only two chairs. Don’t move chairs from other tables to accommodate a larger group.

*  You do not have to sit with another Member. You can sit with your guest or whomever you like.

*  Be courteous of your table neighbors! Keep chatting to a minimum & be aware of your surroundings. If you need to have a conversation, the back bar upstairs is a great place to do that.

* If you know you are going to be away from the table for the majority of the show, consider letting someone else claim it. There are Members who wish to sit for the entirety of the show. Table servers and seating are a privilege, so please treat them as such.

ADA Seating & Member Tables

*  If you’ve reserved ADA seating in advance, but choose to claim a table at the show, please remove the “reserved” sign(s) from the ADA seat(s) (and let a Staff member know) so someone else may use those seats.

*  If you claim a table, but then move to ADA, please let the front box office know so another Member may claim the table.

Reminder: If you are a Gold Member who uses Expedited Entry via a Platinum Member, only one of you may claim a table.

Note: Tables at the Fine Line are ticketed and should be purchased through AXS. We do not hold tables at the Fine Line for Members.

How do I get my Member gift?

Gold and Platinum Members will receive notification via the newsletter and Facebook when gifts arrive.

UPDATED (3/23/26) – 2024 & 2025 gifts are in stock. Please email us to set a pick up date at the Depot Tavern.

* Star Members do not receive Member gifts.

I didn’t use my Member tickets this year. Now what?

Member tickets are only good for the calendar year of your Membership. For example, 2026’s unused tickets do not roll over into 2027.

Member tickets are non-transferrable and must be used by the person whose name is on the physical Member card. You cannot share a Membership with another person.

I claimed a Member ticket, but didn’t go. Can I claim something else?

Just like when you purchase tickets, if you forget to use a Member ticket you claimed, you do not receive a refund. A spot at the show was held for you.

Reminder: You must request a ticket release at least 48-hours before the show.

How do I claim Member tickets?

Note: 1 Member ticket = 1 human. If you want to bring someone, you must claim 2 tickets.

1. Log into AXS Fan Account
2. Click “Offers” in the sidebar.
3. If you’re looking for a specific show, you can use the search toolbar at the top.
4. When you have the show you want, click “Get Tickets.” If available, you will be given the option to select up to two tickets.
   1. Once all Member tickets are claimed, the show title will state “sold out.” This does not mean the show itself is sold out, just the Member tickets.
5. Once you have the tickets in your cart, click “Continue.”
6. Tickets are then added to your AXS account, similar to when you purchase tickets.
7. Double check your events in the “Your Tickets” option in the sidebar. You’ll see you can look at upcoming or past events.

Other things to remember: 

*  Your current Membership and the number of tickets you have remaining are listed in the “Your Account” tab.

*  Member tickets are non-transferrable.

*  You have all of 2026 to use your Member tickets. They do not roll over to 2027.

It should look similar to this when you click on “Offers” in the sidebar. If it doesn’t, please email us.

An Entry or Turf Club show is sold out. Can I get in with my Membership?

We can’t guarantee entrance, however the first Platinum Member +1 to arrive and check in will be allowed entrance.

Note: At the Turf Club, being in the Clown Lounge pre-show does not guarantee your ability to get into the show.

Unclaimed Member tickets for the Fitz & Palace

Any unclaimed Fitzgerald Theater or Palace Theatre Member tickets are added back to the public ticketing pool if unclaimed one week prior to event date. This is due to the nature of these seated venues.

How does Expedited Entry work?

Expedited Entry is good only for First Avenue Mainroom shows.

Skip the line by heading to the middle door of the First Avenue Mainroom. Please make sure you have your Platinum card and a valid government-issued ID.

Note: You are allowed one Member table per Expedited Entry group, so if you have a Gold Member with you, they cannot claim a table if they come through Expedited Entry.

Note 2: Expedited Entry is not early entry. It means skip the line.

Can Platinum Members get friends in through Expedited Entry?

Yes! You and one guest can skip the line in the First Avenue Mainroom.

Note: You are limited to ONE Member table per Expedited Entry group, so if you bring in another Member with you, they are not allowed to claim an additional table.

How many coats can Platinum Members check for free?

Coat Check is free for Platinum Members and one guest at First Avenue Mainroom, 7th St Entry, Turf Club, Fine Line, and Palace Theatre (subject to availability).

Free Coat Check is located:

*  at the front entrance of the First Avenue Mainroom

*  behind the ticket counter in the 7th St Entry

*  in the basement of the Turf Club (outside the Clown Lounge)

*  the coat check room on the first floor of the Fine Line

*  in the lobby of the Palace Theatre

Coat checks at the Turf Club & Fine Line are open at manager’s discretion. There is no coat check at the Fitzgerald Theater.

Will I get a warning before a show sells out?

Ticket Alerts warn you when a show is nearing its sell-out point, and can be found in the Member newsletter. We recommend buying tickets if you absolutely must see a show.

Reminder that if a show is sold out, only the first Platinum Member gets in with a guest.

How do I purchase tickets to sold out First Avenue Mainroom shows?

Platinum Members can purchase a maximum of two tickets to First Avenue Mainroom shows that sell out within 10 days of going on sale. (Subject to availability, special events excluded.) Email us with your request, and we’ll do our best to hook you up!

This perk does not apply to shows outside of the First Avenue Mainroom or to venue rentals.

Fee-Free Tickets for Platinum Members

Platinum Members may purchase physical tickets in-person at the Depot Tavern and Palace Pub without additional ticket fees. Members must show a valid ID and current Platinum Member card to claim this offer.

Note: Presales are online only, and are not available for fee-free purchases.

Note 2: If a show has a delayed delivery added to it (i.e. tickets aren’t sent to the customer until a week prior to the show), those tickets can be purchased fee-free as electronic tickets only.