Frequently Asked Questions
Find answers to frequently asked questions about First Avenue.
Find answers to frequently asked questions about First Avenue.
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Tickets | AXS Mobile ID | Age Restrictions | General Questions | Merchandise | COVID-19 Policy |
If you’re seeing this message it means tickets are already on sale, however all available inventory has been sold.
If you’re still looking for tickets, you can check the AXS Official Resale page. This is the best and only verified marketplace where fans can connect to buy and sell tickets. If the Verified Resale page is also showing no available inventory, please check back as resale tickets may become available at a later date. Availability will vary by performance, and ticket prices may exceed face value.
Ticket purchases are final. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat.
Due to COVID-19, many shows were postponing, rescheduling, or cancelling. We will inform all ticket holders via email of any event updates. You can also reference our website and Facebook events for up-to-date show information.
For up-to-date show information, visit our calendar HERE.
AXS Premium gives fans direct access to purchasing official and genuine tickets at market value, with no risk of purchasing counterfeit or stolen tickets.
Ticket prices can vary with the demand and popularity of each show. By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. Offering Premium tickets helps to prevent overpriced resale and puts ticket value back in the hands of the artists.
Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup.
AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.
AXS Mobile ID allows for convenience, flexibility, and security. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show.
Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. After completing the account information, you may buy, sell or manage any seats in your account.
AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets.
Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.
Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.
Here’s how it works:
The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.
Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.
If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.
Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).
Yep! They’ll just have to create an AXS account to claim their tickets. They’ll also need to get the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.
It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise, you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.
AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.
Here’s how it works:
When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.
If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter, artist, or team if you can sell tickets or not.
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:
Remember, you can remove your listing at any time (as long as tickets haven’t sold).
Just follow these steps:
And you’re done! Your tickets will no longer be listed for others to buy.
AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.
Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.
As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.
Underage persons can only attend age-limited events at the above venues if they are accompanied by their own parent, or legal guardian with proof of guardianship. Parents will not be able to consume alcoholic beverages during the event, and should not consume alcoholic beverages before attending. A ticket is required for all persons 2 years of age or older.
Unfortunately, no. Underage persons can only attend age-limited events at the above venues if they are accompanied by their own parent, or legal guardian in addition to proof of guardianship.
Unfortunately, no. Persons under the age of 21 may not attend 21+ events at the Turf Club.
Nope. This is a steadfast policy and we allow for no exceptions.
Age limitations are determined by a variety of factors, but are usually decided by the performer’s management.
Yes, you will need a Photo ID to enter our venues, and also to claim will call tickets.
Acceptable forms of ID are:
Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded.
First Avenue and all of our venues are following guidance from state & local officials as well as the CDC regarding COVID safety. While mask wearing is optional, we strongly encourage any unvaccinated patrons to wear a mask when at our businesses.
Our standard policy allows cell phones and small point and shoot cameras only (no detachable or telescoping lenses).
Flash photography is not permitted.
This policy may change depending on the performer or at the discretion of management.
Our standard policy does not allow video or audio recording at our events.
This policy may change depending on the performer or at the discretion of management.
Contact us in the office Monday through Friday 10:00 a.m.–6:00 p.m. at 612-338-8388 so we can verify that we have your item and arrange a time for pickup.
Any items left in coat check or lost and found over 14 days will be donated.
First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Limited seating is available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. If you need medical seating, another entry in this section provides instructions.
Tables located on the balcony level at First Avenue are reserved for First Avenue Members and guests of the club.
The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies.
The Palace Theatre has a General Admission Standing Room Only floor – there are no seats in this section. The Loge and Balcony sections at the Palace contain fully reserved seating. The Loge refers to the first 4 rows in the Balcony.
Please refer to an event’s specific ticketing page for more information on seating availability, selection, and pricing.
You may bring a small bag with you to most of our shows. This policy may change depending on the performer or at the discretion of management.
Large bags, including messenger bags and backpacks, must be left at coat check.
All bags may be checked for free, except at the Palace Theatre where bag check is $5 and mandatory for all large bags and backpacks, and at The Fitzgerald Theater, which does not have a coat check.
All venues owned and operated by First Avenue are wheelchair accessible. Depending on the venue, our ADA policy differs. See below for venue-specific instructions.
If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.–6:00 p.m. via email info@first-avenue.com about making necessary accommodations.
If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets by following the “Buy Tickets” button on our websites. Patrons requiring accessible seating are able to purchase a ticket for themselves, plus up to three ticketed companions.
You + a guest can enjoy free admission to any show at First Avenue, 7th St Entry, Turf Club, or Fine Line taking place on your actual birthdate (valid legal ID required; private events excluded).
At this time, we are currently not offering guided tours of First Avenue. Check our Venue Tours page for information regarding future availability.
Get the inside track as a First Avenue Member. Visit first-avenue.com/about/memberships to purchase or learn more.
First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. Such symbols include, but are not limited to, the Confederate flag.
First Avenue & 7th St Entry and all of our establishments BAN GUNS on the premises. No weapons of any kind will be allowed on the premises.
There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. We are estimating two-four weeks for items to become in-stock, and we’ll ship complete orders as soon as possible. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. We are shipping items weekly, but there is a delay due to the current circumstances. If you placed an order and you see it listed as “complete” in our system, that means we’re aware of the order, but it does not mean the order has shipped. If you place an order with no pre-order items, and you haven’t received it within ten days, please email info@first-avenue.com.
Damaged or defective items may be returned or exchanged by emailing info@first-avenue.com within seven (7) days of receipt. Please include your order number and a photo of the damaged or defective item. Upon receipt, we will ship out a replacement item if available. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item.
In the unlikely event you received the wrong item, please contact us at info@first-avenue.com with the following information to ensure that we can get this resolved for you quickly & efficiently:
Once we’ve received the above info, our merch team will get this sorted for you as soon as possible.
All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery.
At this time, we only exchange items if they are damaged. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. Upon receipt, we will ship out a replacement item if available. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item.
Online store sales are final. Due to the general nature of the pandemic, we do not have staff in the club and cannot resell mailed-in merchandise. If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift!
If your item is a pre-order item, please check our website to verify when we anticipate this item will be in stock. Once in stock, we will ship items in the order that all orders for that item were received. You will receive an email once your order has shipped.
Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. You may place two separate orders if you’d like your in-stock items to arrive earlier.
All shipping takes approximately one week once your order is placed due to limited COVID-19 staffing precautions.
You will receive an email when your package has been shipped. First Avenue proudly uses the United States Postal Service for all shipping within the United States. Your shipping information will include a tracking number for USPS.
First Avenue is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, First Avenue will confirm delivery to the address provided, date of delivery, and tracking information from the shipping carrier for the customer to investigate.
Effective Wednesday, June 1, 2022, concerts and events at First Avenue and associated venues will no longer require proof of a full course of COVID-19 vaccination, or proof of a negative COVID-19 test.
Please note that due to artist requests, some concerts and events may still require proof of vaccination, or negative test results, or will have mask policies in place. These policies will be outlined on the event page on our website and communicated to ticket holders via email prior to the show. All policies are subject to changes or updates.
Please check the individual event page for exact policies and requirements.
Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID, or digital immunization records such as Docket or Clear.
A variety of tests will be accepted, including from the Minnesota Dept. of Health (Vault), rapid tests, and over-the counter (OTC) tests. OTC tests need to be taken onsite at the venue in front of venue staff.
As a reminder, please check individual concert and event pages for specific details, as some artists may have different requirements than our general venue policies. Also, look for an email from First Avenue prior to the show confirming any relevant policies.
We may update policies on a show-by-show basis per artist or band request. Please keep an eye out for emails from First Avenue and AXS for important show-related information. Always check the event page on our calendar for full details.
If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesota’s Vaccine Connector HERE.
You can find a free testing location near you HERE.