How can I buy tickets to First Avenue events?

• ONLINE: Click on any “Buy Tickets” button in the shows calendar or on individual event pages on the First Avenue website.
• THE DEPOT TAVERN: Located next door to the 7th St Entry, The Depot Tavern is open 4PM – 11PM every Wednesday through Saturday. It will continue to be open for MN Timberwolves / Lynx / Twins home games from 4PM – 11PM and/or when there is a show in the First Avenue Mainroom. Tickets can be purchased at the bar ticket window.
• PALACE PUB: Located next door to the Palace Theatre in Downtown St. Paul, Palace Pub is open 3PM – 1AM Tuesday through Saturday, as well as on Sundays/Mondays when there are events at Palace Theatre or Xcel Center. Tickets can be purchased at the front desk. Please note: First Avenue gift cards are not redeemable at Palace Pub.
• There is a reduced service fee of $3.00 per ticket when you purchase physical tickets.
• Please note: not all tickets are available for purchase at our Box Offices.
  • Certain ticket types (including VIP and AXS Premium) can only be purchased online.
  • If First Avenue is the promoter, but does not operate the venue, tickets may need to be purchased separately through the venue hosting the show. If you click “Buy Tickets” through our calendar and are redirected to:
    • AXS, you can purchase at our box office locations!
    • any other ticket site, including but not limited to Ticketmaster, the tickets can be purchased through that ticket site or the operating venue, depending on their box office hours and availability.

Your website has a Buy Tickets button, but when I click to purchase tickets I see “no inventory available”. Is this a glitch or is the show sold out?

If you’re seeing this message, it means tickets are already on sale, however all available inventory has been sold. If at any point tickets to a show are sold out online, this means that tickets are also sold out in person. We will not have additional tickets available at the door.

If you’re still looking for tickets, you can check the AXS Official Resale page. This is the best, safest, and only verified marketplace where fans can connect to buy and sell tickets.

If the Verified Resale page is also showing no available inventory, please check back as resale tickets may become available at a later date. Availability will vary by performance, and ticket prices may exceed face value.

Customers are responsible for verifying/agreeing to ticket prices, quantities, and vendors before completing their purchase. We are unable to assist with or refund orders placed on third-party sites.

Each venue’s practices can differ, so make sure to check if they are offering official resale and how they notify fans about ticket releases.

For some shows, VIP Packages or AXS Premium tickets may still be available for purchase. Be sure to look for other offerings, sometimes displayed separately from standard inventory on the ticket page.

Can I buy from a 3rd party seller? (ex: StubHub, SeatGeek, Vivid Seats, TicketCenter.com)

We strongly discourage purchasing tickets from a 3rd party reseller. Sometimes they sell real tickets, sometimes they’re scams. If you purchase from a reseller the venue will not be able to validate your ticket until you arrive at the show.

I’m unable to use my concert tickets for some reason, so can I get a refund?

Ticket purchases are final. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat.

You can also use the AXS Official Resale page or transfer the tickets to someone else. Please check the ticketing page to see if these options are available before you purchase tickets.

If you need more information on how to sell and transfer tickets, please check out the AXS Customer Support page.

What is AXS Premium?

AXS Premium gives fans direct access to purchasing official and genuine tickets at market value, with no risk of purchasing counterfeit or stolen tickets.

Ticket prices can vary with the demand and popularity of each show. By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. Offering Premium tickets helps to prevent overpriced resale and puts ticket value back in the hands of the artists.

Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup.

Certain ticket types (including VIP and AXS Premium) can only be purchased online and are not available for purchase at our Box Offices.

VIP

It is standard that VIP package elements are non-transferrable, and can only be redeemed by the original purchaser. While transferred and resold tickets can be used for entrance to an event, it is not guaranteed that the receiver of the ticket will be allowed to redeem any VIP elements tied to it. This may include, but is not limited to: Early Entry, Exclusive Merch, and Meet & Greet Opportunity.

If you transfer or resell a VIP ticket, you may pass along original purchaser info (such as the order confirmation email, copy of purchaser photo ID, name and email of purchaser) to the new ticket holder. However, this information does not guarantee anyone beyond the original VIP purchaser will be allowed to redeem VIP package elements.

I have ticketing-related questions that aren’t answered in FAQ.

If you have any questions that were not answered here, please reach out to ticketing@first-avenue.com – we are always happy to assist and guide you to tickets that will reliably get you in the door.

What is AXS Mobile ID?

AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

Why did the First Avenue decide to use AXS Mobile ID?

AXS Mobile ID allows for convenience, flexibility, and security. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show.

How do I create an AXS account?

Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not currently have an AXS account you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and entering some very basic account information. After completing the account information, you may buy, sell, or manage any seats in your account. Please be sure to double-check the email used to purchase your tickets, as your account will need to match this email address.

How do I get into the venue?

AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets.

1. Get the AXS app if you haven’t already
2. Open the App and sign in to see your tickets.
3. Show the ticket in the App at the entrance and get them scanned to enter.
4. Enjoy the event!

Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.

What if my guests arrive at different times?

Many guests find it best to TRANSFER tickets to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.

You are also welcome to scan in as many tickets as needed when you arrive, and scan in additional tickets when the rest of your party arrives. Just let our staff know how many tickets you will be using each time if this is the case. 

How can I transfer my tickets?

Here’s how it works:

1. Click the Transfer button next to the event in your AXS account.
2. Select the tickets to transfer and enter the recipient’s information.
3. On the review page, click the Transfer button to send the tickets.

The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.

How will I know if my transfer was successful?

Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.

How do I accept Transferred Tickets?

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.

Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time?

Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).

Can tickets be transferred to someone who doesn’t have an AXS account?

Yep! They’ll just have to create an AXS account to claim their tickets. They’ll also need to get the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.

Can I cancel a transfer?

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise, you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.

What if I need to sell my tickets?

AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) may not be valid.

Here’s how it works:

1. Click the Sell button next to the event in your AXS Account.
2. Select the tickets to sell, and then set your price and selling options.
3. On the Review page, click the List Tickets button to finish.

When your tickets sell, you’ll receive an email informing you of the sale. The tickets will be delivered to the buyer automatically. You’ll be able to transfer money to your bank from your account on AXS.com.

How do I know if I can sell my tickets?

If you see a Sell button next to your tickets in your account, you can sell them! It’s up to the promoter, artist, or team if you can sell tickets or not.

When I sell tickets, do I have to deal with the buyer?

Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.

When does a ticket listing expire?

It’s up to you! When listing tickets, you decide how long your listing will be available for others to buy. Generally, these are your options:

• One Day from Now
• One Week from Now
• One Day Before Event
• One Hour Before Start Time
• At Event Start Time
• One Hour After Event Start Time

Remember, you can remove your listing at any time (as long as tickets haven’t sold).

How do I remove a listing?

Just follow these steps:

1. Sign into your AXS Account and click Listings
2. Choose a listing and click Retract
3. Click yes, retract now.

And you’re done! Your tickets will no longer be listed for others to buy.

What is AXS Official Resale and where do the tickets come from?

AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. When fans have tickets they can’t use, they list them for other fans to buy. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If available, you’ll see the option to get tickets with AXS Official Resale on the event page.

When I buy resale tickets, do I have to deal with the seller?

Never. AXS handles payment and delivery so buyers and sellers never interact with each other. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit.

What if a show is sold out?

As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets.

What if I am unable to transfer or resell tickets?

If you are unable to transfer or list tickets for sale in the AXS app, this means that these capabilities have been disabled for that given show. 

What is First Avenue’s camera policy?

Our standard policy allows cell phones and small point and shoot cameras only (no detachable or telescoping lenses).

Flash photography is not permitted.

This policy may change depending on the performer or at the discretion of management, there is a possibility that you will need to check your camera upon arrival.

If the camera you bring is not allowed, you can check it in our coat check during the show free of charge at First Avenue, 7th St Entry, Fine Line, and Turf Club only. All checked items are $5 at Palace Theatre, and the Fitzgerald Theater does not have a coat check.

Press and professional photographers may submit requests for photo passes to artist teams directly on behalf of the publication you are shooting for. Photo pass approval is by artist discretion.

What is First Avenue’s recording policy?

Our standard policy does not allow professional video or audio recording at our events.

This policy may change depending on the performer or at the discretion of management.

Do First Avenue venues have a coat check?

First Avenue and 7th St Entry have a coat check open year-round; it is $5 to check a coat. Fine Line and Turf Club have coat check open seasonally, it is $4 and $3 cash only to check coats, respectively. It is free to check bags at these venues. The Palace Theatre has a coat check open year-round, it is $5 per item, bags and merchandise are not free to check. The Fitzgerald Theater does not have a coat check. 

Lost and Found

Please note that not all lost items are found. We do our best to collect and catalog everything that gets left behind. We will only let you know if we do have your item. We are not responsible for damaged items.

What if I left an item in coat check, forgot to close my tab, or lost an item at First Avenue (or associated venues)?

Lost and found items from all venues, with the exception of the Turf Club, are brought back to First Avenue.

Contact us in the office Monday through Friday 10AM – 6PM via email at info@first-avenue.com. If we have that lost item, we will contact you and arrange a time for pickup at First Avenue. We do not ship lost and found items.

If you have left something behind at the Turf Club, it will remain there for pickup. You may inquire with the manager on site about this during their open hours. They open 90 minutes before door time on show days, 5PM at the earliest. 

We donate any items left at coat check or lost and found after 14 days.

Can I bring my bag to a show?

You may bring a small bag with you to most of our shows. This policy may change depending on the performer or at the discretion of management.

Large bags, including messenger bags and backpacks, must be left at coat check.

All bags may be checked for free, except at the Palace Theatre where bag check is $5 and mandatory for all large bags and backpacks, and at The Fitzgerald Theater, which does not have a coat check. We accept both cash and card payments.

Does First Avenue offer standard seating?

First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Limited seating is available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. For more information regarding accessibility accommodations, please refer to the ADA section.

re: Tables at First Avenue

Tables located on the balcony level at First Avenue are reserved for First Avenue Members and guests of the club. These are not available for ADA accommodations. To request ADA accommodations, click here.

Want a chance at a table spot? Check out our Membership Program.

re: Theatre seating

The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies. Please note that the Fitzgerald Theater does not have an elevator, so the only way to access the balconies is by using the stairs.

The Palace Theatre has a General Admission Standing Room Only floor – there are no seats in this section. The Loge and Balcony sections at the Palace contain fully reserved seating. The Loge refers to the first 4 rows in the Balcony.

• There is elevator access to the Balcony; however, depending on your balcony seats’ location, you may still need to navigate some stairs.

Please refer to an event’s specific ticketing page for more information on seating availability, selection, and pricing. ADA tickets are available for both Theatres.

I’m going to a show but have accessibility needs/an injury/physical limitation that requires special consideration. What should I do?

All venues owned and operated by First Avenue are wheelchair accessible. Depending on the venue, our ADA policy differs. See below for venue-specific instructions.

If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10AM – 6PM via email info@first-avenue.com about making necessary accommodations. We ask that you reach out for reservations at least 24 hours before the show.

If email is not accessible for you, please call us at (612) 338-8388.

If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, accommodations can be made by purchasing ADA Accessible tickets by following the “Buy Tickets” button on our websites. Patrons requiring accessible seating are able to purchase a ticket for themselves, plus up to three ticketed companions.

re: Accommodations for Deaf and Hard of Hearing Patrons

First Avenue will secure ASL interpreters for events upon request at least 2 weeks prior to the event.

Please reach out to info@first-avenue.com to make a request.

What is the First Avenue birthday policy?

You + a guest can enjoy free admission to any show at First Avenue, 7th St Entry, Turf Club, or Fine Line taking place on your actual birthdate (valid, government-issued, photo ID required). Our birthday policy does not apply to our shows at Palace Theatre, The Fitzgerald Theater, Surly Brewing Festival Field, or events we present in other venues, such as The Cedar or Amsterdam.

How do I redeem my birthday tickets?

All you need to do is show up on the night of your birthday, and you and a guest will gain admittance. There’s no need to do anything in advance, and you won’t receive physical tickets.

What if the show on my birthday is sold out?

You will still be able to get into the show, even if it’s sold out. Note admittance is not guaranteed for private events, underplays, or special events and is subject to capacity. 

Can I tour First Avenue?

Check our Venue Tours page for information regarding future availability.

What is First Avenue’s Membership program?

Get the inside track as a First Avenue Member. Visit first-avenue.com/about/memberships to purchase or learn more.

Prohibited items?

First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. Such symbols include, but are not limited to, the Confederate flag.

First Avenue & 7th St Entry and all of our establishments BAN GUNS on the premises. No weapons of any kind will be allowed on the premises.

All First Avenue merch sales are final, so please be sure to order the best fit for you.

You can purchase First Avenue merchandise online or in person at The Depot Tavern.

Damaged or Defective Item?

Damaged or defective items may be returned or exchanged by emailing info@first-avenue.com within seven (7) days of receipt. Please include your order number and a photo of the damaged or defective item. Upon receipt, we will ship out a replacement item if available. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item.

What if I received the wrong item?

If you received the wrong item, please contact us at info@first-avenue.com with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number
• The name of the item you did not receive
• The name of the item you received in its place
• A clear photograph of the item you have received

Once we’ve received the above info, our merch team will get this sorted for you as soon as possible. All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery.

Refunds or Exchanges

At this time, we only exchange items if they are damaged. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. Upon receipt, we will ship out a replacement item if available. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item.

What if I ordered the wrong size?

Online store sales are final. If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift!

When will my merch order ship?

We ship items in the order that all orders for that item were received. You will receive an email once your order has shipped.

Tracking Your Merch Order

You will receive an email when your package has been shipped. First Avenue proudly uses the United States Postal Service for all shipping within the United States. Your shipping information will include a tracking number for USPS.

Lost or Stolen Packages

First Avenue is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, First Avenue will confirm delivery to the address provided, date of delivery, and tracking information from the shipping carrier for the customer to investigate.

Do you sell gift cards?

Yes, we do! You can purchase First Avenue gift cards from our web store, or in person at The Depot Tavern during their open hours. Our gift cards can be used for bar tabs across all our venues, including The Depot Tavern. Our gift cards can also be used to purchase tickets and merchandise at The Depot Tavern only. Gift cards cannot be used online.

Other Terms

• Gift cards are non-returnable
• Masks are final sale and are not eligible for returns and exchanges
• Sale items cannot be returned or exchanged

I’m going to a show but have accessibility needs/an injury/physical limitation that requires special consideration. What should I do?

All venues owned and operated by First Avenue are wheelchair accessible. Depending on the venue, our ADA policy differs. See below for venue-specific instructions. 

If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10AM – 6PM via email info@first-avenue.com about making necessary accommodations. We ask that you reach out for reservations at least 24 hours before the show, or by 5PM Friday for any weekend requests.

If email is not accessible for you, please call us at (612) 338-8388. 

If you are attending a show at Palace Theatre, the Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, accommodations can be made by purchasing ADA tickets by following the “Get Tickets” button on the “Accessible Seating” tile on our ticket website. Patrons requiring accessible seating are able to purchase a ticket for themselves, plus up to three ticketed companions. 

Accommodations for Deaf and Hard of Hearing Patrons

First Avenue will secure ASL interpreters for events upon request at least 2 weeks prior to the event. 

Please reach out to info@first-avenue.com to inquire.

We do offer assisted listening devices at the Fitzgerald Theater, please inquire about this with staff on site. 

Is there seating at First Avenue?

First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Limited seating is generally available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club.  

The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket). For more information regarding accessibility accommodations, please refer to the ADA section.

How can I sit at a table at First Avenue?

Reserved tables located on the balcony level at First Avenue are available to First Avenue Members (Gold and Platinum) and guests of the club. These are not available for ADA accommodations. To request ADA accommodation, email us here. 

Want a chance at a table spot? Check out our Membership Program here.

How does seating work at your theatres?

The Fitzgerald Theater is a fully seated venue with 2 balconies. Please note that the Fitzgerald Theater does not have an elevator, so the only way to access the balcony levels is by using the stairs. The Orchestra level and ADA seating does not require stairs for access.  

The Palace Theatre has a General Admission Standing Room Only floor – there are generally no seats in this section, unless specifically noted on the show event or ticket page. The Loge and Balcony sections at the Palace contain fully reserved seating. The Loge refers to the first 4 rows in the Balcony. 

• There is elevator access to the first level of the Balcony; however, depending on your balcony seats’ location, you may still need to navigate some stairs. 

Please refer to an event’s specific ticketing page for more information on seating availability, selection, and pricing. ADA tickets are available for both theatres.