Please note that all sales are final.

I pre-ordered merch from your online store, how long will it take to arrive?

There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. We are estimating two-four weeks for items to become in-stock, and we’ll ship complete orders as soon as possible. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. We are shipping items weekly, but there is a delay due to the current circumstances. If you placed an order and you see it listed as “complete” in our system, that means we’re aware of the order, but it does not mean the order has shipped. If you place an order with no pre-order items, and you haven’t received it within ten days, please email info@first-avenue.com.

Damaged or Defective Item?

Damaged or defective items may be returned or exchanged by emailing info@first-avenue.com within seven (7) days of receipt. Please include your order number and a photo of the damaged or defective item. Upon receipt, we will ship out a replacement item if available. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item.

What if I received the wrong item?

In the unlikely event you received the wrong item, please contact us at info@first-avenue.com with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number
• The name of the item you did not receive
• The name of the item you received in its place
• A clear photograph of the item you have received

Once we’ve received the above info, our merch team will get this sorted for you as soon as possible.

All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery.

Refunds or Exchanges

At this time, we only exchange items if they are damaged. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. Upon receipt, we will ship out a replacement item if available. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item.

What if I ordered the wrong size?

Online store sales are final. Due to the general nature of the pandemic, we do not have staff in the club and cannot resell mailed-in merchandise. If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift!

When will my merch order ship?

If your item is a pre-order item, please check our website to verify when we anticipate this item will be in stock. Once in stock, we will ship items in the order that all orders for that item were received. You will receive an email once your order has shipped.

Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. You may place two separate orders if you’d like your in-stock items to arrive earlier.

All shipping takes approximately one week once your order is placed due to limited COVID-19 staffing precautions.

Tracking Your Merch Order

You will receive an email when your package has been shipped. First Avenue proudly uses the United States Postal Service for all shipping within the United States. Your shipping information will include a tracking number for USPS.

Lost or Stolen Packages

First Avenue is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, First Avenue will confirm delivery to the address provided, date of delivery, and tracking information from the shipping carrier for the customer to investigate.

Other Terms

• Gift cards are non-returnable
• Masks are final sale and are not eligible for returns and exchanges
• “Tip Jar” donations are non-refundable
• Sale items cannot be returned or exchanged

I don’t see a Buy Tickets button for the show I want to attend, is it sold out?

First Avenue is currently in the process of updating upcoming concerts and live events to a new ticketing system, which will integrate into the First Avenue website. If you don’t see a “Buy Tickets” button for the concert or event you’d like to attend, please check back in a week. If you have specific questions, please email info@first-avenue.com.

How can I buy tickets to First Avenue events?

You can purchase First Avenue tickets in several ways:

• ONLINE: Click on a “Buy Tickets” button in the Shows calendar or on individual event pages on this website or any associated venue websites (see links at the top of the page, above the menu).
• THE DEPOT (*temporarily closed): Located next door to the 7th St Entry, The Depot Tavern is open 11:00 a.m.–1:00 a.m. Sunday–Thursday; 10:00 a.m.–2:00 a.m. Friday; 11:00 a.m.–2:00 a.m. Saturday. Tickets can be purchased at the bar ticket window. (These physical tickets have a reduced service fee per ticket: $2.50.)

I’m unable to use my concert tickets for some reason, so can I get a refund?

No. All ticket purchases are final and non-refundable. More info at the question below.

How does COVID-19 affect my ticket purchase?

Due to COVID-19 many shows are postponing, rescheduling, or canceling. We will inform all ticket holders via email of any event updates. You can also reference our website and Facebook events for up-to-date show information.

• If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. Your ticket will remain valid for the new date.
• If a show has been rescheduled, and you cannot make the new date, please reach out to etix at support.etix.com or 1-800-514-3849.
• If a show is canceled, you will be notified and given refund information via email.

For up-to-date show information, visit our calendar HERE.

What is First Avenue’s camera policy?

Our standard policy allows cell phones and small point and shoot cameras only (no detachable lenses).

Flash photography is not permitted.

This policy may change depending on the performer or at the discretion of management.

What is First Avenue’s recording policy?

Our standard policy does not allow video or audio recording at our events.

This policy may change depending on the performer or at the discretion of management.

What if I left an item in coat check, forgot to close my tab, or lost an item at first avenue?

Contact us in the office Monday through Friday 10:00 a.m.–6:00 p.m. at 612-338-8388 so we can verify that we have your item and arrange a time for pickup.

Any items left in coat check or lost and found over 30 days will be donated.

Does First Avenue offer seating?

First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Limited seating is available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. If you need medical seating, another entry in this section provides instructions.

Tables located on the balcony level at First Avenue are reserved for First Avenue Members and guests of the club.

The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies.

The Palace Theatre has a General Admission Standing Room Only floor – there are no seats in this section. The Loge and Balcony sections at the Palace contain fully reserved seating. The Loge refers to the first 5 rows in the Balcony.

Please refer to an event’s specific ticketing page for more information on seating availability, selection, and pricing.

Can I bring my bag to a show?

You may bring a small bag with you to most of our shows. This policy may change depending on the performer or at the discretion of management.

Large bags, including messenger bags and backpacks, must be left at coat check.

All bags may be checked for free.

What is First Avenue’s Membership program?

Get the inside track as a First Avenue Member. Visit membership.first-avenue.com to purchase or learn more.

I’m going to a show, but have a condition / injury / handicap that requires special consideration. What should I do?

All venues owned and operated by First Avenue are wheelchair accessible. Depending on the venue, our ADA policy differs. See below for venue-specific instructions.

If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.–6:00 p.m. at 612-338-8388 or email info@first-avenue.com about making necessary accommodations.

If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets by following the “Buy Tickets” button on our websites. Patrons requiring accessible seating are able to purchase a ticket for themselves, plus up to three ticketed companions.

Prohibited items?

First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. Such symbols include, but are not limited to, the Confederate flag.

Weapons?

First Avenue & 7th St Entry BANS GUNS on the premises. No weapons of any kind will be allowed on the premises.