Frequently Asked Questions

Find answers to frequently asked questions about First Avenue.

COVID-19 Safety & Procedures

What has changed in buying tickets to First Avenue events?

All tickets must be purchased in advance.

Tickets will be sold individually and in groups, ranging from 2-4 seats per group. All groups will be seated at least 6 ft from one another. Sections and ticket types may vary from one event to the next.

All tickets are Print-At-Home (can be used on Mobile) only. Groups will receive one scannable barcode for the entire party and must arrive together to be seated.

How do I prepare to attend events now?

Please review and familiarize yourself with the event safety measures and venue policies ahead of your arrival.

Ticket purchasers will be emailed in the days leading into the event with detailed arrival procedures and event information. Please be sure to read this email thoroughly. If you do not receive an email, or if you have questions, please contact info@first-avenue.com.

How does COVID-19 affect my ticket purchase?

Due to COVID-19 many shows are postponing, rescheduling or canceling. We will inform all ticket holders via email with any event updates. You can also reference our website and Facebook events for up-to-date show information.

If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. Your ticket will remain valid for the new date.

If a show has been rescheduled, and you cannot make the new date, please reach out to etix at support.etix.com or 1-800-514-3849.

If a show is canceled, you will be notified and given refund information via email.

For any ticketing questions, please reach out to etix at support.etix.com or 1-800-514-3849.

For up-to-date show information, visit our calendar HERE.

When should I arrive?

Door and show times vary by event, and by ticket type. All events will have timed entry, so please carefully observe the time of your entrance to ensure you are able to attend.

If you arrive after your scheduled entry time, it may be possible for you to still attend the event, at management’s discretion. You will not be allowed to stay late to make-up for late arrival. Please pay attention to your entry time and don’t be late.

All groups must arrive together with the original ticket purchaser and check-in before being seated. Please do not check-in until your entire group is on-site and ready for entry.

After a brief wellness survey has been conducted, patrons will be escorted inside the venue to their reserved table by the host.

All original venue policies will still be in effect. Please familiarize yourself with the venue policies prior to your arrival.

What are onsite policies during the event?

Masks are required at all times unless seated at your table.

All beverage service will be managed by staff throughout the evening for your convenience, and to prevent mingling in common areas. No direct orders from the bar will be permitted.

Single direction pathways will be marked throughout the room. Please be mindful and follow social distancing guidelines while moving from your seat to the restroom, and while entering/exiting the venue.

Mingling in the bar and common areas will not be permitted.

Currently, all onsite events are 21+.

Full bar service, including premium wines, liquors, and beer will be available to applicable ticket holders, with a valid photo ID.

What COVID-19 safety protocols are in place?

• Reduced Capacity: In accordance with current state guidelines, the venue capacity has been significantly reduced.

• Continuous Air Ventilation. Constant air circulation will occur throughout the duration of the event. This may result in lower temperatures throughout the room so please dress appropriately.

• Table Service: All beverage service will be managed by staff throughout the evening for your convenience, and to prevent mingling in common areas (no direct orders from the bar will be permitted).

• Face Coverings: Per Minneapolis mandate, all patrons and staff members will be required to wear face coverings as they enter and move around the room. Staff members will be wearing face coverings at all times, while patrons may remove face coverings while sitting at their table.

• Sanitation Stations: Multiple sanitization stations will be available throughout the venue.

• Social distancing between groups: The room will be operating at a significantly reduced capacity so that each group is spaced at least 6 feet apart from one another.

• Social distancing between patrons. Patrons must follow social distancing guidelines and must maintain at least 6 feet of distance while moving from seat to restrooms, and while entering/exiting the venue.

• Controlled customer flow. Staff will manage the arrival and seating of guests with single direction pathways throughout the room.

• Limited group size. Groups will be limited in size. Each event may have a different group capacity.

• Employee screenings. Any employee that is experiencing symptoms associated with COVID-19 will not be scheduled. If symptoms are noticed by management upon their check-in procedure, that staff member will be immediately sent home.

• Patron Wellness Screenings: A brief wellness survey will be conducted for all patrons before entering the venue. Patrons experiencing COVID-19 symptoms and/or patrons who have been in contact with a confirmed COVID-19 case will not be permitted into the venue. If you are not well, stay home.

• Cashless Transactions. All events will be cashless transactions, please be prepared to pay by card.

• Continuous sanitization. Employees will continue thorough and frequent sanitation practices in the main room, restrooms, and workstations during service hours.

• Daily deep clean. Our in-house custodial staff will conduct a deep clean after each service.

Tickets

How can I buy tickets to First Avenue events?

You can purchase First Avenue tickets in several ways:

  • ONLINE: Click on a “Buy Tickets” button in the Shows calendar or on individual event pages on this website or any associated venue websites (see links at the top of the page, above the menu).
  • THE DEPOT (*temporarily closed): Located next door to the 7th St Entry, The Depot Tavern is open 11:00 a.m.–1:00 a.m. Sunday–Thursday; 10:00 a.m.–2:00 a.m. Friday; 11:00 a.m.–2:00 a.m. Saturday. Tickets can be purchased at the bar ticket window. (These physical tickets have a reduced service fee per ticket: $2.50.)
  • ETIX BY PHONE: Call our ticketing provider at 1-800-514-3849. Click here to read etix’s FAQ.
  • LOCAL OUTLETS: Click here for a list of available ticket outlets in the area. (These physical tickets have a reduced service fee per ticket: $2.50.)

I’m unable to use my concert tickets for some reason, so can I get a refund?

No. All ticket purchases are final and non-refundable.

Any and all will-call name changes must be submitted to etix during normal business hours (8:00 a.m.–7:00 p.m. Monday–Saturday; 11:00 a.m.–7:00 p.m. Sunday) at least 24 hours prior to the show and are subject to management approval.

How does COVID-19 affect my ticket purchase?

Due to COVID-19 many shows are postponing, rescheduling or canceling. We will inform all ticket holders via email with any event updates. You can also reference our website and Facebook events for up-to-date show information.

If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. Your ticket will remain valid for the new date.

If a show has been rescheduled, and you cannot make the new date, please reach out to etix at support.etix.com or 1-800-514-3849.

If a show is canceled, you will be notified and given refund information via email.

For any ticketing questions, please reach out to etix at support.etix.com or 1-800-514-3849.

For up-to-date show information, visit our calendar HERE.

Age Restrictions

Can I attend an event at First Avenue, 7th St Entry, Fine Line, or Palace Theatre that is listed as 18+ if I’m under 18 years of age?

Underage persons can only attend age-limited events at the above venues if they are accompanied by their own parent, or legal guardian in addition to proof of guardianship. Parents will not be able to consume alcoholic beverages during the event. A ticket is required for all persons 2 years of age or older.

Can I attend an event at the Turf Club that is listed as 21+ if I’m under 21 years of age?

Unfortunately, no. Persons under the age of 21 may not attend 21+ events at the Turf Club.

Could an older sibling, relative, or friend’s parent accompany?

Unfortunately, no. Underage persons can only attend age-limited events at the above venues if they are accompanied by their own parent, or legal guardian in addition to proof of guardianship.

What if my 18th or 21st birthday is only in xxx days/months?

Nope. This is a steadfast policy and we allow for no exceptions.

Why is a show 18+?

Age limitations are determined by a variety of factors, but are usually decided by the performer’s management.

General Questions

I pre-ordered merch from your online store, how long will it take to arrive?

There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. We are estimating two-four weeks for items to become in-stock, and we’ll ship complete orders as soon as possible. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. We are shipping items weekly, but there is a delay due to the current circumstances. If you placed an order and you see it listed as “complete” in our system, that means we’re aware of the order, but it does not mean the order has shipped. If you place an order with no pre-order items, and you haven’t received it within ten days, please email info@first-avenue.com.

What is First Avenue’s camera policy?

Our standard policy allows cell phones and small point and shoot cameras only (no detachable lenses).

Flash photography is not permitted.

This policy may change depending on the performer or at the discretion of management.

What is First Avenue’s recording policy?

Our standard policy does not allow video or audio recording at our events.

This policy may change depending on the performer or at the discretion of management.

What if I left an item in coat check, forgot to close my tab, or lost an item at first avenue?

Contact us in the office Monday through Friday 10:00am – 6:00pm at 612.338.8388 so we can verify that we have your item and arrange a time for pickup.

Any items left in coat check or lost and found over 30 days will be donated.

Does First Avenue offer seating?

First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Limited seating is available on a first come, first served basis at First Avenue, 7th St Entry and Turf Club. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. If you need medical seating, click here.

Tables located on the balcony level at First Avenue are reserved for First Avenue Members and guests of the club.

The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies.

The Palace Theatre has a General Admission Standing Room Only floor – there are no seats in this section. The Loge and Balcony sections at the Palace contain fully reserved seating. The Loge refers to the first 5 rows in the Balcony.

Please refer to an event’s specific ticketing page for more information on seating availability, selection, and pricing.

Can I bring my bag to a show?

You may bring a small bag with you to most of our shows. This policy may change depending on the performer or at the discretion of management.

Large bags, including messenger bags and backpacks, must be left at coat check.

All bags may be checked for free.

What is First Avenue’s membership program?

Get the inside track as a First Avenue Member. Visit membership.first-avenue.com to purchase or learn more.

I’m going to a show, but have a condition / injury / handicap that requires special consideration. What should I do?

All venues owned and operated by First Avenue are wheelchair accessible. Depending on the venue, our ADA policy differs. See below for venue specific instructions.

If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00am – 6:00pm at 612.338.8388 or email info@first-avenue.com about making necessary accommodations.

If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets via etix by following the “Buy Tickets” button on our websites. Patrons requiring accessible seating are able to purchase a ticket for themselves, plus up to three ticketed companions.

Prohibited items?

First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. Such symbols include, but are not limited to, the Confederate flag.

Weapons?

First Avenue & 7th St Entry BANS GUNS on the premises. No weapons of any kind will be allowed on the premises.