How can I buy tickets to First Avenue events?

You can purchase First Avenue tickets in several ways:

  • ONLINE: Click on Buy Tickets in the Shows calendar or individual event pages on First-Avenue.com or any associated venue websites.
  • THE DEPOT: Located next door to the 7th St Entry, The Depot Tavern is open 11:00am - 1:00am Sunday-Thursday, 10:00am - 2:00am Friday, 11:00am - 2:00am Saturday, and tickets can be purchased at the bar or the patio ticket window. (Service fee per ticket: $2.50)
  • ETIX BY PHONE: Call our ticketing provider at 1-800-514-3849. Click here to read etix's FAQ.
  • LOCAL OUTLETS: Click here for a list of available outlets in the area. (Service fee per ticket: $2.50)

I'm unable to use my concert tickets for some reason, so can I get a refund?

No. All ticket purchases are final and non-refundable.

Any and all will-call name changes must be submitted to etix during normal business hours (8:00am - 7:00pm Monday-Saturday, 11:00am - 7:00pm Sunday) at least 24 hours prior to the show and are subject to management approval.

How does COVID-19 affect my ticket purchase?

Due to COVID-19 many shows are postponing, rescheduling or canceling. We will inform all ticket holders via email with any event updates. You can also reference our website and social media for up-to-date show information. If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. Your ticket will remain valid for the new date. If a show has been rescheduled, and you cannot make the new date, please reach out to etix at support.etix.com or 1-800-514-3849. If a show is canceled, you will be notified and given refund information via email.

For any ticketing questions, please reach out to etix @ support.etix.com or 1-800-514-3849. For up-to-date show information, visit our calendar HERE.

I pre-ordered merch from your online store, how long will it take to arrive?

There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. We are estimating two-four weeks for items to become in-stock, and we'll ship complete orders as soon as possible. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. We are shipping items weekly, but there is a delay due to the current circumstances. If you placed an order and you see it listed as "complete" in our system, that means we're aware of the order, but it does not mean the order has shipped. If you place an order with no pre-order items, and you haven't received it within ten days, please email info@first-avenue.com.

Can I attend an event at First Avenue, 7th St Entry, Fine Line, or Palace Theatre that is listed as 18+ if I'm under 18 years of age?

Underage persons can only attend age-limited events at the above venues if they are accompanied by their own parent, or legal guardian in addition to proof of guardianship. Parents will not be able to consume alcoholic beverages during the event. A ticket is required for all persons 2 years of age or older.

Can I attend an event at the Turf Club that is listed as 21+ if I'm under 21 years of age?

Unfortunately, no. Persons under the age of 21 may not attend 21+ events at the Turf Club.

Could an older sibling, relative or friend's parent accompany?

Unfortunately, no.

What if my 18th birthday is only in xxx days/months?

Nope. This is a steadfast policy and we allow for no exceptions.

Why is a show 18+?

Age limitations are determined by a variety of factors, but are usually decided by the performer's management.

Will I need an ID to attend an event at First Avenue? What forms of ID are valid?

Yes, you will need a Photo ID to enter the venue during 18+ and 21+ events, and also to claim will call tickets. Acceptable forms of ID are:

  • Valid, State-issued, Driver's License (not clipped or punched VOID)
  • Valid, State-issued, Identification Card (with photo)
  • Valid Learner's Permit (with photo)
  • Valid Passport
  • Valid Tribal ID
  • Valid Military ID
  • Valid = Unexpired

If you don't have one of the above, acceptable combinations of IDs:

  • Valid Yellow Papers from the DMV and a Clipped/Invalidated State ID/License/Permit (with photo)

Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded.

What is First Avenue's Camera Policy?

Our standard policy allows cell phones and small point and shoot cameras only (no detachable lenses).

Flash photography is not permitted.

This policy may change depending on the performer or at the discretion of management.

What is First Avenue's Recording Policy?

Our standard policy does not allow video or audio recording at our events.

This policy may change depending on the performer or at the discretion of management.

What if I left an item in coat check, forgot to close my tab, or lost an item at First Avenue?

Contact us in the office Monday through Friday 10:00am - 6:00pm at 612.338.8388 so we can verify that we have your item and arrange a time for pickup.

Any items left in coat check or lost and found over 30 days will be donated.

Does First Avenue offer seating?

First Avenue, 7th St Entry, Turf Club, and Fine Line are primarily general admission, standing room only venues. Limited seating is available on a first come, first served basis at First Avenue, 7th St Entry and Turf Club. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. If you need medical seating, click here.

Tables located on the balcony level at First Avenue are reserved for First Avenue Members and guests of the club.

The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies.

The Palace Theatre has a General Admission Standing Room Only floor - there are no seats in this section. The Loge and Balcony sections at the Palace contain fully reserved seating. The Loge refers to the first 5 rows in the Balcony.

Please refer to an event's specific ticketing page for more information on seating availability, selection, and pricing.

Can I bring my bag to a show?

You may bring a small bag with you to most of our shows. This policy may change depending on the performer or at the discretion of management.

Large bags, including messenger bags and backpacks, must be left at coat check.

All bags may be checked for free.

What is First Avenue's Membership program?

Get the inside track as a First Avenue Member. Visit membership.first-avenue.com to purchase or learn more.

I'm going to a show, but have a condition / injury / handicap that requires special consideration. What should I do?

All venues owned and operated by First Avenue are wheelchair accessible. Depending on the venue, our ADA policy differs. See below for venue specific instructions.

If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00am - 6:00pm at 612.338.8388 or email info@first-avenue.com about making necessary accommodations.

If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets via etix by following the “Buy Tickets” button on our websites. Patrons requiring accessible seating are able to purchase a ticket for themselves, plus up to three ticketed companions.

Prohibited items?

First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. Such symbols include, but are not limited to, the Confederate flag.

Weapons?

First Avenue & 7th St Entry BANS GUNS on the premises. No weapons of any kind will be allowed on the premises.